Policies
Shipping and Delivery
Furniture is handled piece by piece, and delivery is confirmed before or shortly after purchase.
Fulfillment Methods
Depending on size and destination, an item may ship by parcel, be collected by appointment, be delivered locally or regionally, or require a freight quote.
Delivery Quotes
Items marked Delivery Quote Required are quoted individually based on distance, size, weight, and access. Please contact us before purchasing.
Access and Measurements
Please compare dimensions with your doorways, hallways, stairs, elevators, and delivery path before purchasing. Deliveries that cannot be completed due to access may incur additional cost.
Timing
Delivery timing depends on route, workshop schedule, and carrier availability. Made-to-order pieces ship after production is complete.
Damage in Transit
Inspect your piece on arrival and report any transit damage with photographs within 48 hours so we can resolve it.
